Frequently Asked Questions
Truvaga vagus nerve stimulators are drug-free and are safe to use with any other prescribed or over-the-counter medication.
The duration of each session is two-minutes. For optimal results, we recommend performing 1 session in the morning and another before bed. However, if needed, it’s safe to use up to 24 sessions per day. This is recommended for both Truvaga Plus and Truvaga 350.
You should feel a gentle tingling sensation on the neck where your Truvaga device is being held. You may also feel a downward pulling on your lip; this is the most common muscle contraction seen with use and indicates you’re in the correct position. You control the intensity level up or down at any time. Sessions should never be painful.
While many experience a downward lip pull, it’s not necessary in order to receive the full benefit from vagus nerve stimulation.
Vagus nerve stimulation results will vary by individual. For optimal results, consistent use is essential. Some people may experience noticeable effects relatively quickly, while others may require 2-3 weeks of consistent use.
It is safe to travel with all Truvaga devices. Because the product contains lithium batteries, we recommend storing it in your carry-on luggage to ensure it is not exposed to extreme conditions. One container of conductive gel or spray is within the TSA liquid carry-on regulation.
Truvaga differs from a TENS unit in several key aspects. First, Truvaga is built on patented technology, setting it apart. One significant distinction in the technology lies in the waveform used—Truvaga technology employs smooth sine waves instead of block waves, providing a gentler experience for users. Truvaga devices also eliminate the need for electrode pads, offering a more convenient and user-friendly application compared to TENS units.
No, Truvaga devices are intended for use on the neck, where the vagus nerve is located and can be properly reached. We have not performed clinical testing on any other part of the body.
Truvaga devices provide safe and well-tolerated non-drug therapy. The technology has robust scientific and clinical data to support its safe use. Most side effects are mild, occur while using the product, and disappear soon after each session. In clinical studies, <5% of participants experienced mild side effects, including but not limited to:
- Application site discomfort, irritation, and redness
- Muscle twitching and/or contractions
- Local pain, face/head/neck area (including toothache)
- Mild headache
- Mild dizziness
The patented technology and strength of Truvaga Plus remain unchanged. However, there are notable differences in how it’s used. It’s now rechargeable, comes with unlimited sessions*, uses a convenient spray as the conductive gel, is app-enabled, and is smaller and easier to hold.
To ensure optimal performance, our app has undergone extensive testing and is officially compatible with iOS 14 and newer versions for Apple devices iPhone 11 and later. For Android devices, we recommend using a device with Android OS 12 or later for the best experience.
Truvaga Plus is designed to be rechargeable, offering a more sustainable solution based on customer feedback. Unlike the original Truvaga 350, Truvaga Plus is designed for unlimited usage for at least 3 years and 30,000 sessions when used as recommended.
We recommend using the highest intensity level comfortably tolerated. This number is different for everyone; users typically feel an optimal intensity between levels 4 and 7. For best results, raise the intensity to a level where you feel a strong tingling sensation or a slight “lip pull.”
The bottle of spray provided with your Truvaga Plus should last a long time. However, please contact our Customer Support for assistance if you need more.
Yes, either the gel or spray gel work with both devices.
We recommend using the highest intensity level comfortably tolerated. This number differs for everyone; users typically feel an optimal intensity between levels 15 and 25. For best results, raise the intensity to a level where you feel a strong tingling sensation or a slight “lip pull.”
Truvaga 350 comes pre-loaded with 350 sessions and is not rechargeable. The battery will support 350 sessions; you have the flexibility to use the sessions as you like. We recommend two daily sessions (morning and night) covering approximately six months of use.
Once you’ve completed your 350 sessions, you can dispose of your Truvaga 350, just as you would a cell phone or other electronic device, or reach out to Customer Support for assistance with recycling options.
Standard shipping is free for the contiguous United States and typically arrives within 3-5 business days. Expedited delivery is available to all states. Additional costs are calculated during the checkout based on shipping location.
No, you do not need to be home.
Currently, we don’t accept FSA and HSA payments.
Truvaga devices are considered a wellness product and are not covered by health insurance.
We do not offer financing at this time. However, you have the option of using Afterpay to split your order into four equal payments over six weeks.
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