Frequently Asked Questions
Vagus nerve stimulation activates your vagus nerve, the longest cranial nerve in the body, to support a balanced nervous system. Truvaga vagus nerve stimulators access the vagus nerve via the neck, just 1.5cm beneath the surface of the skin. Learn more about the science behind Truvaga and vagus nerve stimulation here.
While they share the same patented electroCore technology and vagus nerve stimulation benefits, some notable differences can be found below. From more information, click here.
Truvaga vagus nerve stimulators are drug-free and are safe to use with any other prescribed or over-the-counter medication.
The duration of each session is two-minutes. For optimal results, we recommend performing 1 session in the morning and another before bed. However, if needed, it’s safe to use up to 24 sessions per day. This is recommended for both Truvaga Plus and Truvaga 350.
You should feel a gentle tingling sensation on the neck where your Truvaga device is being held. You may also feel a downward pulling on your lip; this is the most common muscle contraction seen with use and indicates you’re in the correct position. You control the intensity level up or down at any time. Sessions should never be painful.
While many experience a downward lip pull, it’s not necessary in order to receive the full benefit from vagus nerve stimulation.
Vagus nerve stimulation results will vary by individual. For optimal results, consistent use is essential. Some people may experience noticeable effects relatively quickly, while others may require 2-3 weeks of consistent use.
It is safe to travel with all Truvaga devices. Because the product contains lithium batteries, we recommend storing it in your carry-on luggage to ensure it is not exposed to extreme conditions. One container of conductive gel or spray is within the TSA liquid carry-on regulation.
Visit our Support page for helpful information and resources for both Truvaga Plus and Truvaga 350. Once you receive your device, we offer complimentary one-on-one training from our Customer Support team.
Truvaga differs from a TENS unit in several key aspects. First, Truvaga is built on patented technology, setting it apart. One significant distinction in the technology lies in the waveform used—Truvaga technology employs smooth sine waves instead of block waves, providing a gentler experience for users. Truvaga devices also eliminate the need for electrode pads, offering a more convenient and user-friendly application compared to TENS units.
No, Truvaga devices are intended for use on the neck, where the vagus nerve is located and can be properly reached. We have not performed clinical testing on any other part of the body.
Anyone with an active implantable medical device, such as a pacemaker, hearing aid implant, or any implanted electronic device. For complete warnings and precautions, check out the product user manuals on our support page.
Truvaga devices provide safe and well-tolerated non-drug therapy. The technology is backed by robust scientific and clinical research, supporting its effectiveness and safety. Most side effects are mild, occur only while using the device, and disappear shortly after each session.
In clinical studies, less than 5% of participants experienced mild side effects, including but not limited to:
- Application site discomfort, irritation, or redness
- Muscle twitching and/or contractions
- Localized pain in the face, head, or neck (including toothache)
- Mild headache
- Mild dizziness
To learn more about the science behind Truvaga and the research supporting its safety and effectiveness, visit our Backed by Science section of the Vagus Nerve Science page.
The patented technology and strength of Truvaga Plus remain unchanged. However, there are notable differences in how it’s used. It’s now rechargeable, comes with unlimited sessions*, uses a convenient spray as the conductive solution, is app-enabled, and is smaller and easier to hold.
Yes, the app is essential for managing your session’s intensity. It’s also a great tool for keeping track of your progress and scheduling sessions. The app is free and available at both the Apple and Google Play Store. Learn more here.
To ensure optimal performance, our app has undergone extensive testing and is officially compatible with iOS 14 and newer versions for Apple devices iPhone 11 and later. For Android devices, we recommend using a device with Android OS 12 or later for the best experience.
Truvaga Plus is designed to be rechargeable, offering a more sustainable solution based on customer feedback. Unlike the original Truvaga 350, Truvaga Plus is designed for unlimited usage for at least 3 years and 30,000 sessions when used as recommended.
We recommend using the highest intensity level comfortably tolerated. This number is different for everyone; users typically feel an optimal intensity between levels 4 and 7. For best results, raise the intensity to a level where you feel a strong tingling sensation or a slight “lip pull.”
The bottle of Signaspray Solution provided with your Truvaga Plus is designed to last awhile. If you need more, you can easily purchase it on our website here.
Yes, both Signagel and Signaspray are compatible with Truvaga 350 and Truvaga Plus.
We recommend using the highest intensity level comfortably tolerated. This number differs for everyone; users typically feel an optimal intensity between levels 15 and 25. For best results, raise the intensity to a level where you feel a strong tingling sensation or a slight “lip pull.”
Truvaga 350 comes pre-loaded with 350 sessions and is not rechargeable. The battery will support 350 sessions; you have the flexibility to use the sessions as you like. We recommend two daily sessions (morning and night) covering approximately six months of use.
Once you’ve completed your 350 sessions, you can dispose of your Truvaga 350, just as you would a cell phone or other electronic device, or reach out to Customer Support for assistance with recycling options.
We assure you that your Truvaga 350 and Truvaga Plus is guaranteed to function seamlessly upon unboxing. We also provide a risk-free 30-day money-back guarantee for your peace of mind. For more details, visit here.
At this time, Truvaga devices are available online and in the United States only. If you have any questions prior to ordering, our Customer Support team is happy to help! Contact us here.
Standard shipping is free for the contiguous United States and typically arrives within 3-5 business days. Expedited delivery is available to all states. Additional costs are calculated during the checkout based on shipping location.
No, you do not need to be home.
Yes! You can now use your HSA or FSA funds to purchase Truvaga products through our partnership with Truemed. During checkout, simply select the HSA/FSA payment option and follow the prompts. If eligible, you’ll be able to complete your purchase using your HSA/FSA card.
Truvaga devices are considered a wellness product and are not covered by health insurance.
We offer flexible financing options through Afterpay and Affirm. With Afterpay, you can split your order into four equal payments over six weeks. Affirm provides additional financing options, allowing you to choose a payment plan that works best for you. Simply select your preferred option at checkout.
Call or email Customer Support to schedule your 15-minute complimentary virtual training session. You can also schedule online by visiting our Support page.
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